Texas Medical Assistant Certification Practice Test

When meeting a patient with a guide dog, what is the best initial approach?

1. Speak to the dog directly

2. Ignore the dog completely

3. Always speak to the patient instead

4. Touch the dog to make it comfortable

The correct answer is: Always speak to the patient instead

When meeting a patient with a guide dog, the best initial approach is to speak to the patient instead of directing your attention to the dog. This approach respects the independence and dignity of the person with a visual impairment, acknowledging them as the primary focus of your interaction. Guide dogs are highly trained animals that serve important roles in assisting their handlers. Speaking to the patient confirms that you recognize their presence and value their communication. It establishes rapport and shows that you are attentive to their needs. Acknowledging the patient directly can help put them at ease and foster a more effective communication environment. Conversely, speaking to the dog could be considered disrespectful or confusing to the patient, as it may suggest that you do not recognize the person as the guide dog user. Ignoring the dog altogether may overlook an important part of the patient’s support system, while touching the dog without permission could be intrusive and unwelcome, as guide dogs are typically working and should not be distracted. Thus, focusing your attention on the patient is both courteous and appropriate.